Rules: 1-Refund through their payment option used at time of purchase. 2-Return Shipping costs will originally be paid by Customer and refunded when item arrives. 3- Refund posted within 48 hours after item purchased has been received in original condition. Customer may Contact us: Snail mail: 2760 W Peoria, Ste 1085, Phoenix, AZ 85029 Message us: "CHAT" on every product page.